NEW – Patient Online contact system from Friday 28th of February – What can you submit?

image comparing the old patient access model and the new patient access model

Medical requests for help
- Advice and guidance, or appointments, regarding new conditions, exiting conditions, follow-up, query relating to an existing medication.

Admin requests
- Fit note/sick notes.
- Test results.
- Doctors letter/report for example insurance.
- Medication request, reviews and prescription requests.
- Other admin request – for example cancel appointment, make a subject access request.

You should Continue using NHS App for the following reasons: Managing repeat prescriptions, Access to health information in your medical record, In-app notification messages from GP surgery,
Hospital referrals and appointments, view waiting times for hospital appointments,

And from the 28th of February continue using the NHS app as above but if you need Medical or admin help from your GP practice Submit Online request via our Practice website. Development is underway to enable you to do this via the NHS App and we will advise once live.

Online submission form video how to guide